Open Support, choose a category and link the relevant order where applicable. Include the order or payment reference and a clear description of what happened.
Replies stay in the conversation. The team can assign a support agent or escalate the request. Do not include passwords or provider secret keys in messages.
Refund eligibility, destination and limits depend on the approved operations policy and the circumstances of the request. A recorded wallet refund appears in your transaction history; contact the team for a policy decision.
Ask the team